Service & Support
Sirius Automation is dedicated to providing unparalleled support through a range of flexible service contract options, tailored to meet the unique needs of your operations. Whether you seek comprehensive, worry-free maintenance with our Annual Full Service, which includes complete onsite and remote support, parts replacement, software coverage, and an annual onsite preventive maintenance (PM) visit under a single PO number, or prefer the adaptability of our PM & Support Coverage offering prioritized remote support and discounts on parts, we have you covered.
Sirius Automation Service & Support Options
Annual Full Service: Complete and prioritized comprehensive onsite & remote support plus parts replacement and software coverage plus an annual onsite PM visit. Initial PO# covers all.
PM & Support Coverage: Coverage includes prioritized remote support for any service or usage concerns, plus a discount on parts, plus an annual onsite PM visit Initial PO# covers.
On Demand /annualized PM: Onsite PM visit, timing as determined with client. (non priority). Requires PO#
On Demand Urgent Service: Standard offsite/onsite service response, (non priority). Requires PO#.
System Relocation Assistance: We help you with relocating & re-certifying your Sirius Automation robotic systems, either same day, sequential days or many weeks apart depending on need. Costs vary significantly. ). Requires PO#.
System Hardware/Software/Controller Upgrades: Most every Sirius Automation system is unique, but needs change. We can help. Please contact your Business Development Specialist to discuss. ). Requires PO#.